Last Updated:  April 16, 2019

This Hardware Policy applies to all products purchased through CERTIFY (“Products”), including through our Website or sales representatives, and is incorporated by reference into CERTIFY’s Terms of Use.  Such Products may include such as biometric readers, hardware tokens, and other hardware used in connection with the Services.

The capitalized terms that appear in this policy have the same meanings as in CERTIFY’s Terms of Use, unless they are defined in this policy.

By purchasing the Products, you agree to this Hardware Policy.  IF YOU DO NOT AGREE TO THE THIS HARDWARE POLICY, YOU MAY NOT USE THE SERVICES.

USE OF PRODUCTS

Your use of the Products is governed by CERTIFY’s Terms of Use.

RETURN OF PRODUCTS

• CANCELLATION
  You may return and receive a full refund for Products purchased through CERTIFY if you purchase the Products within thirty (30) days of opening an Account and cancel your Account at any time during the same period, so long as the Products are in their original condition and packaging and you enclose the original packaging slip. You may not return and receive a full refund for Products purchased through CERTIFY if you purchase the products more than thirty (30) days after opening an Account, except pursuant to the following Limited Warranty.  Refunds will be applied to the original purchase method.  Only Products purchased directly from CERTIFY can be returned to CERTIFY.  Any products you purchase from a third party must be returned in accordance with the third party’s policies.
• DEFECTIVE PRODUCTS
  You may return defective Products purchased through CERTIFY and receive replacement Products pursuant to the following Limited Warranty.

LIMITED WARRANTY

CERTIFY warrants the Products against defects in materials and workmanship under normal use for a period of six (6) months from the date the Products are delivered to you, and will replace defective Products at no cost to you, so long as you return the defective Products pursuant to the instructions that will be provided to you, along with all accessories, cords, cables, parts, and documentation included, within fourteen (14) days of receiving replacement Products.  When you initiate a return pursuant to this Limited Warranty, you will be asked to provide a credit card number to CERTIFY.  In the event you fail to return the Products to CERTIFY as set forth above, CERTIFY reserves the right to charge either your credit card.  To initiate a return pursuant to this Limited Warranty, please contact support@certifyhealth.com.

EXCLUSIONS

This Limited Warranty does not apply to any products you purchase from a third party.  Any products you purchase from a third party are subject to the warranties of the third party.

This Limited Warranty does not apply outside the warranty period set forth in this Hardware Policy.  If you encounter any defects in the Products outside the warranty period, you must contact the manufacturer of the Products to determine if any additional warranty applies.

This Limited Warranty does not apply to any CERTIFY software or other software, even if provided with the Products.  Nor does this Limited Warranty apply to any accessories, replacement parts, or consumable products used in connection with the Products, including batteries, even if provided with the Products.

This Limited Warranty does not apply if the defects in the Products are caused by misuse, repair, or alternation of the Products; any accident involving the Products; and any damage to the products caused by events beyond our control, such as fire damage, flood damage, storm damage, power surges, and the like (“force majeure”); and similar causes.

This Limited Warranty is only available to original purchasers of the Products.  This warranty is not available if you sell or transfer the Products to anyone else.

This Limited Warranty cannot be modified in any way.  No CERTIFY employee, reseller, or another other person is authorized to extend or otherwise modify this Limited Warranty in any way.

DISCLAIMERS

The following disclaimers are in addition to the disclaimers set forth in CERTIFY’s Terms of Use.  If there is any conflict between those disclaimers and the below disclaimers, the below disclaimers will control, and the remaining disclaimers will continue in full force and effect.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE PRODUCTS.  CERTIFY DISCLAIMS ANY AND ALL WARRANTIES IN CONNECTION WITH THE PRODUCTS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, OR NON-INFRINGEMENT.  CERTIFY ALSO DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, THAT THE PRODUCTS ARE FREE OF HIDDEN OR LATENT DEFECTS.  TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, CERTIFY LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION AND REMEDIES OF THIS LIMITED WARRANTY.

LIMITATIONS ON LIABILITY

The following limitations on liability are in addition to the limitations on liability set forth in CERTIFY’s Terms of Use.  If there is any conflict between those limitations and the below limitations, the below limitations will control, and the remaining limitations will continue in full force and effect.

YOU AGREE THAT CERTIFY WILL NOT BE LIABLE TO YOU FOR ANY LOSSES OR DAMAGES ALLEGEDLY CAUSED BY THE PRODUCTS, INCLUDING ANY PERSONAL INJURIES ALLEGEDLY CAUSED BY THE PRODUCTS.  YOU FURTHER AGREE THAT REPLACEMENT OF DEFECTIVE PRODUCTS IS YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY.

COMMUNICATIONS

Questions, complaints, and other communications regarding the operation of the Products or defects in the Products should be directed to CERTIFY at support@certifyhealth.com.

Questions, complaints, and other communications regarding any other aspect of this Hardware Policy should be directed to CERTIFY at  info@certifyhealth.com.