Integrated Surveys to Capture Insight and Drive Quality Improvement
Seamlessly deploy patient surveys before and after visits to collect valuable, structured data on health status, care experience, and outcomes, without burdening staff.
The Problem: Slow, Manual Feedback Processes Delay Clinical Context and Prevent Action
Practices often lack critical, timely patient context before visits and rely on slow, manual methods (like paper forms or generic emails) to gather post-visit feedback, resulting in a disjointed patient experience and delayed quality improvement efforts.
CERTIFY Health Survey Collection (Pre/Post)
Survey Collection enables clinics to gather valuable patient-reported data through automated digital surveys at critical pre-visit and post-visit points, seamlessly integrating feedback into the patient’s clinical journey.
Key Features
Pre-Visit Questionnaires
Customizable surveys (e.g., medical history, screening tools like PHQ-9) deployed during intake, providing clinicians with advance patient responses.
Post-Visit Feedback Surveys
Automated triggers send survey links to patients after their visit to gather data on satisfaction, care experience, or follow-up health status.
Library of Templates
Offers templates (CAHPS-style, etc.) and allows custom survey creation to meet specific practice needs.
Analytics & Alerts
Aggregates responses for reporting and triggers immediate staff alerts for negative feedback or critical health concerns, enabling prompt follow-up.
Integration with Patient Record
Survey data is linked to the patient’s chart, providing clinicians context and outcomes tracking.
Core Use Cases:
- Supports surgical clinics (post-op recovery)
- Behavioral health (progress tracking)
- General patient satisfaction.
Works with the Systems, You already Use
CERTIFY Health Integrates with major practice management systems, EHRs, and clearinghouses to ensure your data flows accurately-from check-in to claim submission.
Why CERTIFY Health
Most survey tools are siloed marketing platforms. CERTIFY Health’s Survey Collection is a clinical tool, embedding patient input directly into the care workflow and integrating the data with the patient’s record for actionable, visit-specific context.
Clinical Context Integration: Data flows directly into the patient record, unlike general survey tools.
Automated Patient Journey Triggers: Surveys are sent based on visit type, status, or post-treatment criteria, ensuring timely deployment.
Continuous Improvement Focus: Designed to support formal Quality Programs and outcomes tracking, appealing to Quality Improvement Officers and Patient Experience Directors.
Turn Feedback Into Better Care
Start collecting structured, timely patient insights to measure outcomes, improve satisfaction, and empower your care teams with advanced clinical context.
