Manage Unscheduled Arrivals and Eliminate Walk-In Chaos
Digital tools to replace chaotic sign-in sheets with a seamless, self-service check-in for walk-in patients, bringing order and efficiency to your urgent and unscheduled traffic.
The Problem: Chaotic Sign-Ins, Long Wait Times, and Staff Bottlenecks
Staff manually tracking patient queues on clipboards, leading to errors and overlooked patients.
Walk-in patients experiencing frustration due to long wait times.
High volumes of unscheduled traffic overwhelming the front desk and disrupting scheduled appointments.
Disconnected paper logs failing to capture patient details in the EHR.
Poor patient experience in the lobby, inefficient staff triage, and potential revenue loss when patients abandon the waitlist.
The Solution: CERTIFY Health Walk-In Management
Walk-In Management enables a “front-deskless” check-in experience, allowing patients without prior appointments to self-register via a kiosk or mobile device, instantly join a digital queue, and streamline their in-facility flow.
Operations
Brings order and efficiency to unscheduled patient flow, even during peak hours.
Front Desk
Eliminates the burden of managing paper logs and manually entering walk-in data.
Patient
Provides a smooth, transparent waiting experience with clear expectations.
Key Features & Functionality
Self-Service Check-In
Patients arriving without appointments can check in on a kiosk or tablet, entering personal details and reason for visit.
Real-Time Queue Management
The system creates a walk-in appointment slot in the schedule and updates a digital waitlist, visible to staff in real time.
Automatic Notifications
Front-desk and clinical teams receive instant alerts when a walk-in registers, allowing prompt triage and assignment.
Wait-Time Transparency
Optionally display approximate wait times or position in queue to walk-in patients (via screen or SMS), improving transparency and patient satisfaction.Â
Best-Fit Specialties
Ideal for Urgent Care centers, retail clinics, and primary care offices that handle unscheduled visits.
Why CERTIFY Health
Most sign-in sheets are just digital clipboards. CERTIFY Health Walk-In Management is an integrated workflow tool that connects patient arrival, queue management, and EHR scheduling in one system, ensuring no walk-in is ever a manual hassle.
Instant Slot Creation: Automatically inserts the walk-in patient into your schedule, eliminating manual data entry.
Unified Patient Record: Captures registration data directly into the system, enabling immediate triage and billing processes.
Adaptable Hardware: Works on any existing kiosk, tablet, or via the patient's mobile device for maximum flexibility.
Metrics & Proof Points
The system improves in lobby management and patient satisfaction, helping your clinic to reduce wait time abandonment by up to 25% and ensure 100% of walk-in patients are accounted for in the system, with real-time tracking of average wait times, patient queue flow, and check-in speed.
Integrations
Walk-In Management integrates seamlessly with your Electronic Health Record (EHR) and Practice Management System (PMS), and it works with the CERTIFY Health Digital Intake module to present forms immediately upon check-in.
Bring Order to Your Unscheduled Patient Flow
Eliminate the “walk-in chaos” and deliver an efficient, streamlined experience for every patient, whether they’re scheduled or not.t
