Empower Patients Beyond the Visit
Educational Follow-Ups automatically deliver tailored, post-visit content to help patients understand their care, follow instructions, and stay engaged in their health journey.
After a Visit, Most Patients Forget Key Instructions or Never Follow Up
Without reinforcement, care plans go unfulfilled, leading to missed outcomes and repeat visits that could have been avoided.
Educational Follow-Ups
Extend care beyond the walls of your practice.
Automatically send personalized educational materials — articles, videos, or PDFs — based on visit type or diagnosis.
Reinforce care and boost confidence.
From diet and exercise tips after a diabetes appointment to post-surgery exercises and newborn care videos, each follow-up reinforces treatment plans and helps patients better understand their next steps.
Build trust and lasting engagement.
Educational Follow-Ups show patients that your care doesn’t end at checkout — it continues through meaningful education that strengthens relationships and drives satisfaction.
Key Features
Automated Content Triggers
Configure rules that map specific visit types or diagnoses to relevant content (e.g., “asthma” → asthma management packet).
Content Library
Store and manage a library of articles, PDFs, and videos — upload your own or use pre-approved third-party materials.
Personalized Messaging
Address patients by name and explain why the material matters for their recovery or wellness.
Tracking & Reminders
See when patients view materials; resend or flag for review if they don’t engage.
Outcome Integration
Link educational engagement with satisfaction or outcome data over time to measure impact.
Use Cases
Ideal for specialties where self-care and literacy drive outcomes: Endocrinology, Cardiology, Pediatrics, Oncology, Primary Care, and Surgical practices.
Integrations
Educational Follow-Ups connect seamlessly with your:
Patient portal and messaging provider – EHR/PM visit records – Content management and document storage systems – Reporting and analytics dashboards
Why 
Unlike general patient portals or static discharge summaries, CERTIFY Health automates follow-up education within the broader patient engagement platform — tied directly to visit data, messaging tools, and reporting. This ensures every patient gets timely, relevant information that reinforces care and strengthens the provider relationship.
Deliver Better Outcomes Through Education
Empower patients to take control of their health with automated follow-up education.
