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Quickly communicate time-sensitive announcements, health alerts, or general campaigns to thousands of patients via secure, HIPAA-compliant SMS and email channels.
Reliance on manual phone trees, social media, or individual calls for mass announcements leads to slow communication, high staff burden, and patient confusion during urgent operational changes or health alerts.
This feature transforms the platform into a direct, trackable public address system, allowing staff to compose a single message and instantly broadcast it to a targeted patient group via their preferred secure channel (SMS or email).
Compose a single SMS or email that can be sent to thousands of patients, with filtering options for audience selection (location, provider, etc.).
Accurate patient matching using biometric ID or multi-factor verification.
Choose SMS for immediate alerts (highest open rates) or email for more detailed content, or use both simultaneously.
The tool is integrated into the communication module, often accessible via a "Broadcast Alert" button for quick use.
Every broadcast is logged for audit purposes, and the system gracefully handles patient opt-outs, while the platform ensures no PHI is included in broad messages by design.
CERTIFY Health’s Broadcast Messaging is integrated, HIPAA-aware patient communication—not a generic email tool—ensuring messages are secure, trackable, and directed at the correct health population.
Leverages SMS for instant, high-open-rate alerts, ensuring time-sensitive info gets seen immediately.
Allows staff to select specific groups (by location or status) rather than blasting all patients, increasing message relevance.
Provides a safe, logged channel for operational communications, avoiding PHI in mass sends.
On-Demand Broadcast Messaging is integrated with the CERTIFY Health communication module and leverages patient demographic data from the Electronic Health Record (EHR) or Practice Management System (PMS) to accurately segment the patient audience for targeted campaigns.
Modernize your patient outreach with a direct, trackable solution that ensures your most urgent updates reach the right people at the right time.
CERTIFY Health is a leading healthcare technology company specializing in patient engagement, intake, identity management, and revenue optimization.
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