Empower Patients with Easy-to-Follow Educational Content
Deliver consistent, accurate instructions and resources directly through the patient portal. From pre-procedure prep to post-visit care, patients can access how-to guides, videos, and FAQs anytime—reducing staff workload and improving outcomes.
The Problem: Lost Instructions, Repetitive Questions, and Inconsistent Communication
Patients often misplace handouts or forget verbal instructions, leading to confusion and poor compliance.
Staff spend hours answering common “how do I…?” questions that could easily be self-served.
Educational materials are scattered across emails, printouts, and outdated PDFs, making updates difficult.
Inconsistent prep or follow-up guidance creates patient risk and workflow inefficiency.
Practices lose valuable time on manual communication and redundant calls instead of focusing on care delivery.
The Solution: CERTIFY Health Instructional Content
CERTIFY Health’s Instructional Content module transforms the patient portal into a dynamic education hub, giving patients on-demand access to step-by-step guides, videos, and FAQs.
Practices can upload, organize, and deliver accurate instructions automatically based on visit type, procedure, or condition—ensuring patients always have the right information at the right time.
By centralizing educational materials, practices standardize patient communication, save administrative time, and promote confident, informed care.
Key Features & Functionality
Content Library in Portal
A dedicated space where patients can easily access all guides, videos, and FAQs—organized by topic or department.
Multi-Format Support
Upload and display PDFs, images, articles, or videos for comprehensive education delivery.
Contextual Delivery
Automatically display or send the correct instructional content when appointments or procedures are scheduled.
Editable by Staff
Authorized team members can add or update materials instantly to reflect new protocols or branding.
Patient Acknowledgment
Optional checkboxes ensure patients confirm they’ve reviewed critical instructions such as pre-surgery fasting.
Why CERTIFY Health
Most portals simply store static documents. CERTIFY Health integrates instructional content into patient workflows, creating an intelligent, interactive education experience.
Automated Delivery
Patients receive relevant materials without staff intervention.
Always Current
Updates are managed centrally, ensuring the latest information is always available.
Compliance Confidence
Confirmed patient acknowledgment reduces liability risk.
Consistent Branding
Maintain control over tone, accuracy, and design across every patient-facing message.
Outcomes
Up to 30% reduction in patient inquiry calls for routine instructions and FAQs.
Higher patient adherence to pre- and post-care protocols.
Improved staff productivity by reducing manual outreach and repeated explanations.
Integrations
Turn Patient Education Into a Seamless Experience
Eliminate confusion, reduce manual outreach, and deliver consistent, trusted information across every patient interaction—all from one platform.
