Post-Visit Engagement That Builds Loyalty and Trust
The patient journey doesn’t end when they leave your clinic. CERTIFY Health strengthens the after-visit experience with automated feedback surveys, educational follow-ups, and clinic visit summaries—helping practices capture insights, reinforce care plans, and drive lasting satisfaction.
What Happens After the Visit Defines Future Visits
Missed opportunities to capture patient feedback.
Poor adherence due to lack of patient education.
Confusion around treatment and billing from unclear documentation.
CERTIFY Health addresses this by integrating post-visit engagement into the patient experience platform, thereby enhancing the overall clinic visit experience and treating it as a priority, not an afterthought.
Capture Satisfaction at the Right Moment
- Configurable patient feedback surveys for outpatient and specialty practices.
- Track outcomes with outpatient satisfaction surveys.
- HIPAA-compliant, secure collection and reporting.
Outcome
Data-driven improvements and stronger CAHPS/HCAHPS alignment.
Reinforce Care With Patient Education
- Personalized patient education linked to visit type.
- Easy-to-digest content on conditions, medications, or therapy plans.
- Delivered by SMS, email, or patient portal.
Outcome
Patients feel supported, reducing readmissions and repeat calls.
Clear, Accessible Treatment Summaries
- Treatment plan summaries automatically generated and shared.
- Digital visit summary distribution through email, portal, or print.
- Includes next steps, follow-ups, and educational links.
Outcome
Patients know what to expect, leading to fewer errors, stronger compliance, and better outcomes.
Why CERTIFY Health for Post-Visit Engagement?
Unified Communication Platform
One patient communication platform integrated with intake, scheduling, and billing.
Enterprise-Grade Security
Secure by design: HIPAA, HITRUST r2, SOC 2, PCI DSS, GDPR.
Provider-Centric Design
Designed for providers first staff efficiency and patient satisfaction in balance.
Ready to Extend the Patient Experience Beyond the Clinic Visit?
With CERTIFY Health, every patient leaves informed, connected, and satisfied—turning one encounter into a long-term relationship.
