Automated Feedback Surveys—Real-Time Patient Insights That Drive Action
Turn every visit into an opportunity to learn. With CERTIFY Health’s Automated Feedback Surveys, capture timely patient feedback through short, trackable surveys that flow directly into dashboards and workflows.
You Can’t Improve What You Don’t Measure
Most practices struggle to collect meaningful patient feedback. Long surveys, poor timing, and manual processes leave you blind to service issues until it’s too late. The result? Missed opportunities to improve care, low retention, and staff performance gaps.
Key Features
Ultra-Short Surveys
Keep feedback under 3 questions (CSAT, NPS).
Automated Triggers
Send surveys 24–72 hours post-visit, configurable by visit type or random sampling.
Smart Routing
Escalate low scores directly to staff with SLA-driven tasks.
Integrated Dashboards
Track patient satisfaction, clinician performance, and operational trends
Campaign Segmentation
Use satisfaction signals to power reactivation and recall campaigns.
Why 
Unlike generic survey tools, CERTIFY ties patient feedback directly to visit data, EHR context, and task queues. Competitors like SolutionReach, Qualtrics, and Press Ganey focus on collection—CERTIFY focuses on closing the loop.
Outcomes & Results
Faster resolution of service issues.
Higher patient retention and loyalty.
Clear visibility into NPS/CSAT trends across locations and clinicians.
Continuous improvement without burdening staff.
HIPAA-compliant workflows and secure data handling
Integrations
