Simplify Scheduling for Patients and Staff
Empower patients to book appointments anytime, anywhere—while keeping provider schedules optimized and error-free.
The Problem: Inefficient Scheduling and Lost Appointments
Front-desk teams spend hours fielding phone calls and juggling calendars. Patients face long hold times, limited access, and confusion about which provider or location to choose. Double-bookings, missed appointments, and outdated scheduling systems create frustration on both sides—and revenue loss for the practice.
The Solution: CERTIFY Health Instructional Content
Streamlined Scheduling for Patients and Staff
CERTIFY’s Appointment Booking Engine simplifies every step of the process. Patients can self-schedule online 24/7, while staff use an intuitive dashboard to view, add, or modify appointments in real time.
Smart Rules and Automated Controls
Built-in logic prevents double-bookings, manages hold times during active sessions, and syncs availability across providers and locations to eliminate errors and manual oversight.
Connected, Seamless Experience
From online booking to in-office scheduling, every appointment is accurate, efficient, and integrated with your EHR/PMS—reducing administrative work and improving patient satisfaction.
Key Features
Online Self-Scheduling
Patients can choose a provider, service, and location through a mobile-friendly interface, with any prerequisites automatically applied.
Staff Scheduling Dashboard
Centralized calendar view with drag-and-drop functionality and color-coded appointment types for clarity and speed.
Real-Time Availability & Holds
Dynamic updates prevent double-booking and hold slots during in-progress bookings.
Integrated ASAP/Waitlist
Automatically offer canceled slots to waiting patients via text or email, keeping schedules full.
Analytics & Optimization
Track utilization, no-show rates, and booking lead times to identify trends and improve scheduling efficiency.
Why 
CERTIFY Health’s Appointment Booking Engine is proven across millions of patient visits, trusted by high-volume practices and multi-location groups. It enhances access, reduces scheduling errors, and lightens administrative load—so your team can focus on care, not coordination.
Family Medicine, Pediatrics, Ophthalmology, Dental, and other high-volume specialties
Clinics aiming to modernize patient access and reduce phone volume
Confirmed patient acknowledgment reduces liability risk.
Outcomes
