Automated Dunning Notices That Protect Revenue and Patient Relationships
With CERTIFY Health’s Dunning Notices, unpaid balances move through a polite, automated sequence—reminder, overdue, and pre-collection—without burdening your staff or frustrating your patients.
Balances That Slip Through the Cracks
Unpaid patient balances add up quickly.
Staff spend hours chasing small amounts.
Cash flow becomes unstable.
Patients feel blindsided when accounts finally escalate to collections.
The Solution: Automated Escalation, Done Right
CERTIFY Health’s Dunning Notices systematically reduce outstanding balances by sending tiered reminders via SMS, email, or letter—each one clear, polite, and linked directly to a self-service payment page.
Configurable by Age & Amount
Set rules by days outstanding and balance thresholds.
Graduated Cadence
Gentle reminders first, then firm overdue notices, with payment plan offers before escalation.
Omni-Channel Delivery
SMS, email, and mailed letters ensure no balance is missed.
Direct to Payment
Every notice links to text-to-pay or portal checkout for instant resolution.
Why Dunning Notices Matters
Reduce Outstanding Balances
Stabilize cash flow and prevent write-offs.
Free Staff Time
Automate repetitive outreach so billing staff can focus on high-value accounts.
Protect Patient Relationships
Customizable templates and polite wording preserve satisfaction while ensuring payment.
Why 
Most dunning tools stop at sending reminders. CERTIFY Health goes further—tying dunning notices directly to text-to-pay links and reconciliation reporting. The result is a closed loop: every reminder connects to an easy payment path, and every payment flows back into your ledger for accurate, real-time revenue tracking.
Integrations
Dunning Notices connect seamlessly with your patient ledger, SMS/email provider, postal mail/print vendor for letters, text-to-pay links, and reporting tools—ensuring every notice is delivered, tracked, and tied back to your revenue workflows.
Smarter Collections, Happier Patients
Automate reminders, protect cash flow, and maintain patient satisfaction.
