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ClearWave and CERTIFY Health both support specialty healthcare practices with patient check-in, scheduling, insurance verification, and payment collection. Both offer kiosk-based and mobile check-in workflows and are designed to reduce staff workload while improving collections. The differences come down to platform structure, specialty coverage, and how workflows are connected across the patient journey.
Understand how each platform serves your outpatient or ambulatory workflow.
Specialty-focused patient engagement platform
Unified outpatient workflow platform for ambulatory and ASC environments
Kiosk, tablet, mobile, pre-registration
Kiosk, mobile, tablet, and web-based workflows
Standard identity verification
Multi-modal identity workflows including biometric-enabled verification
AI-assisted scheduling with provider rules
Rules-based scheduling with automated waitlist and backfill
Real-time eligibility with detailed payer information
Batch and real-time eligibility integrated across workflows
Point-of-service collections at check-in
Multi-channel payments including Text-to-Pay, portal, POS, and follow-up workflows
Focus on medical specialties
Dental, urgent care, therapy, dermatology, vision, behavioral health
Integrates with existing systems
EHR-agnostic, supports broad multi-system interoperability
HIPAA
HIPAA, HITRUST r2, SOC 2 Type II, and PCI DSS
SHOWS STRONG ADOPTIONClearWave is designed specifically for specialty practices such as ophthalmology, orthopedics, dermatology, and oncology. These workflows are aligned to environments where patient flow is structured and repeatable.
ClearWave emphasizes kiosk-based check-in and reports high patient adoption rates. This approach is effective in environments where most patient interaction is concentrated at arrival and can support consistent in-office registration experiences.
ClearWave's eligibility verification is often noted for the level of payer information returned, including co-pay details, referral requirements, and provider attribution. This can support front-desk accuracy during registration.
ClearWave emphasizes collecting payments during check-in. This approach can improve upfront collections and reduce immediate outstanding balances by capturing revenue at the point of arrival.
SHOWS STRONG ADOPTION
SHOWS STRONG ADOPTIONCERTIFY Health connects scheduling, intake, eligibility verification, communication, and payment workflows within a single operational layer. This reflects how ambulatory practices operate across front desk, clinical, and billing teams rather than optimizing isolated steps.
CERTIFY Health supports kiosk, mobile, and pre-visit intake workflows, allowing patients to complete registration before arrival or across multiple touchpoints. In practice, pre-registration completion rates have exceeded 85% across patient populations, reducing dependency on in-office check-in as the primary interaction point.
Rather than measuring adoption at a single touchpoint, CERTIFY Health tracks engagement across intake, scheduling, payments, and communication workflows. Pre-registration completion rates have reached approximately 87% overall, with strong adoption across both new and returning patients, including older demographics. This reflects consistent participation across the full patient journey.
By shifting intake upstream through pre-registration and digital forms, CERTIFY Health reduces administrative work at check-in. Form completion rates have increased from below 25% to nearly 90% in deployed environments, while patient contact data accuracy has improved significantly. This reduces rework and improves operational efficiency during visits.
CERTIFY Health integrates eligibility verification into scheduling, pre-registration, and intake workflows. This allows practices to identify coverage issues earlier in the patient journey rather than resolving them only at check-in.
CERTIFY Health supports collections across multiple channels, including point-of-service payments, text-based payments, patient portals, and automated follow-up workflows. In large deployments, this has supported over $125 million in annual collections, reflecting revenue capture across the full lifecycle rather than a single interaction point.
Beyond check-in, CERTIFY Health enables ongoing collection workflows through Text-to-Pay, auto-pay, and digital dunning. These workflows have supported significant post-visit collections, including over $1 million in text-based payments and thousands of digital collection notices, reducing reliance on manual follow-up.
CERTIFY Health includes automated waitlist and scheduling workflows that recover unused appointment capacity. In practice, thousands of appointments have been filled through automated backfill, generating meaningful incremental revenue without additional staff effort.
CERTIFY Health supports patient-driven scheduling workflows that reduce staff dependency and improve access. Online booking has generated thousands of new patient appointments completed without staff intervention, supporting both operational efficiency and growth.
CERTIFY Health supports high-volume operations across intake, payments, and communication workflows. Large deployments process hundreds of thousands of transactions and millions of patient interactions, reflecting system-wide throughput rather than isolated workflow optimization.
CERTIFY Health supports a broader range of specialties, including dental and therapy-based practices, with integrations such as Dentrix and Eaglesoft. These workflows extend beyond general patient engagement into specialty-specific operational needs.
CERTIFY Health integrates with a wide range of EHR and EMR systems, supporting multi-location and multi-specialty environments without requiring system replacement.
CERTIFY Health supports multiple compliance frameworks including HIPAA, HITRUST r2, SOC 2 Type II, and PCI DSS, which may be relevant for organizations with stricter regulatory requirements.
ClearWave may be a suitable option for specialty practices that prioritize kiosk-based check-in and operate within structured environments where most patient interaction occurs at arrival. It may also align with organizations seeking a focused solution centered on registration and point-of-service collections.
CERTIFY Health may be a suitable option for practices that need coordination across scheduling, intake, eligibility, communication, and payments. It may also align with multi-specialty groups, dental practices, and organizations that require flexibility in payment collection, broader integration coverage, or extended compliance frameworks.
Yes. CERTIFY Health supports onboarding from existing systems, including workflow configuration, integration setup, and staff training as part of implementation.
ClearWave pricing typically varies based on practice size and modules. CERTIFY Health follows a modular pricing approach based on selected workflows and deployment scope. Practices usually evaluate both based on operational requirements and scale.
ClearWave is often used within specialty practices with defined workflows. CERTIFY Health is designed to support coordination and visibility across multiple locations, making it more suitable for practices focused on standardization and scale.
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