We didn’t go to Chicago to pitch. We went to listen. Across dozens of discussions, a clear pattern emerged: many DSOs are still battling the same workflow inefficiencies.
Patients fill out paper forms at the front desk. Staff retype the same data. It creates a bottleneck before care even starts.
Verifying insurance after the patient arrives means claim denials nobody planned for. Front-end fixes save back-office headaches.
One office collects upfront. Another sends statements for weeks. Groups with 20+ locations can't afford that inconsistency.
Reminders, follow-ups, and recall campaigns run differently at every location. Patients miss important touchpoints, while staff spend more time manually following up.
Adding locations just copies the same friction. Leaders said they want consistent operations, not just bigger ones.
Digital forms, eConsents, and insurance card capture happen before patients walk in. Front desks spend less time on paperwork and more time on care.
Real-time eligibility checks run before the appointment. Fewer surprises at checkout. Fewer denials in the back office.
Text-to-Pay, AutoPay, and automated reminders run the same process across every office. No more chasing balances location by location.
Automated reminders, follow-ups, and recall campaigns help DSOs deliver consistent patient messaging across every location, so no office is running its own outreach process.
CERTIFY Health helps DSOs standardize intake, eligibility, payments, and patient communication across locations, without replacing their existing PMS.
Same workflow, every office, every patient.
Pre-registration completion
Same-day eligibility checks
Payment methods collected
Appointments booked monthly
Total collections impact
If what you’re hearing sounds familiar, let’s talk. A focused 20-minute call, no pitch deck, no pressure, just your specific workflows and where the gaps are.