Keep Provider Days Running on Time with Automated Holds, Buffers, and Breaks
Prevent overbooking, protect provider time, and ensure patients always have access to urgent care slots—all without manual calendar edits.
Schedules with no Breathing Room
Manual scheduling often leaves no time for the unexpected. Staff juggle paper notes or last-minute “holds” to protect lunch breaks, same-day appointments, or paperwork time. The result:
Back-to-back visits that push the day off track
No consistency across providers or locations
Frustrated staff managing manual blocks and overrides
Lost productivity and burnout from constant catch-up
The Solution
Blocked Slot Logic automatically reserves and manages non-bookable slots—buffers, breaks, or urgent holds—so your scheduling templates stay balanced and predictable.
Automated Rules
Set recurring or conditional blocks (e.g., hold last slot for same-day add-ons).
Smart Visibility
Staff see blocks; patients never do.
Controlled Flexibility
Authorized users can override with a simple confirmation step.
Full Integration
Works seamlessly within CERTIFY’s Scheduling Engine and provider calendars.
How It Works
Define Block Rules
Configure recurring blocks (like lunch hours) or conditional ones (like urgent-care holds).
Automate Enforcement
Once activated, rules apply automatically to provider templates and calendars.
Ensure Visibility Control
Patients never see blocked slots during self-scheduling, while staff views remain clear and color-coded.
Allow Secure Overrides
Role-based overrides ensure exceptions can be made without breaking policy.
Optimize with Reporting
Track Usage to refine block frequency and improve daily throughput.
Why CERTIFY Health
Unlike generic scheduling tools, CERTIFY Health gives practices a purpose-built logic engine for real-world scheduling.
Protect provider time automatically
Maintain access for urgent cases
Keep templates consistent across locations
Integrate seamlessly with EHR/PMS workflows
CERTIFY Health’s unified scheduling and patient experience platform ensures every slot—bookable or blocked—supports efficiency, compliance, and patient satisfaction.
Best-Fit Use Cases
- Multi-modality and specialty clinics with complex scheduling needs
- Large practices managing high patient volume
- Providers protecting certain slots for procedures or follow-ups
- Any clinic that’s struggled with open scheduling chaos
