Handle walk-ins and scheduled visits with digital intake, insurance capture, eligibility, mobile and kiosk check-in, and payment readiness built for unpredictable arrival volume.
Give patients multiple ways to complete registration while giving staff a clearer view of what is complete, what is missing, and where intervention is actually needed.
Not 14 arrivals
Ninety seconds, from a lobby chair
Zero re-keying at the desk
Walk-ins, scheduled visits, changing insurance details, identity capture, forms, and payment questions can arrive at the same time. A paper-first process turns volume into a queue.
Patients complete basic information while staff manage phones, arrivals, and questions.
Missing or unreadable card information slows the next step.
Coverage issues surface after the patient is already deep into the visit flow.
Mobile-only or kiosk-only designs leave teams with another workaround.
Financial questions are pushed downstream instead of handled when context is available.
CERTIFY Health connects mobile, web, kiosk, tablet, QR/contactless, and staff-assisted intake with forms, eConsent, ID and insurance capture, eligibility, check-in, and payment workflows.
Let patients begin registration before or during arrival on their own device.
Move high-volume arrival tasks into self-service where appropriate.
Keep a guided path available when patients need help.
Scan or upload supporting cards through enabled workflows.
Review coverage where configured without separating it from the arrival workflow.
Collect copays, balances, or other configured payments across supported channels.
Patients can begin through mobile, web, kiosk, tablet, QR/contactless, or staff assistance.
Demographics, forms, consent, ID, and insurance information move through the configured workflow.
Eligibility context can help staff identify issues earlier.
Status visibility helps the front desk focus on what still needs attention.
Configured payment prompts can happen without rebuilding the workflow at checkout.
Patients chose self-service check-in at scale, reducing dependence on staff-assisted intake while maintaining a clear path for people who still need help.
Across four months of high-volume operations, digital check-in removed repetitive staff entry from roughly 1.3 million appointments.
Form completion rose from below 25% to nearly 90%, moving required information earlier and reducing paper-driven follow-up.
Contact-data accuracy improved from roughly 50% to 98%, giving teams a cleaner base for reminders, outreach, and follow-up.
CERTIFY Health urgent care patient intake software connects registration, digital forms, consent, ID and insurance capture, eligibility context, check-in, communication, and payment readiness for walk-in and scheduled visit flows.
Clinical triage, diagnosis, treatment decisions, and medical documentation stay in the clinical workflow. CERTIFY Health strengthens the patient-facing intake layer so staff can manage exceptions instead of repeating registration and data-entry steps for every patient.
Patients should be able to start or complete intake without turning every walk-in into a front-desk data-entry project.
Mobile, web, kiosk, tablet, QR/contactless, and staff-assisted workflows should support the same process.
Current card images and patient details reduce avoidable rework when staff are already managing a fast-moving queue.
Teams need status visibility so they can intervene on exceptions instead of repeating every step for every patient.
Bring arrival mix, walk-in volume, current forms, insurance workflow, kiosk or device strategy, systems in use, and the points where front-desk work stacks up.
