Collect insurance information, review eligibility, surface exceptions, and connect patient responsibility to check-in while walk-in volume is still moving.
Exception flagged & worked
6 minutes after walk-in
$50 · collected at check-in
Staff lose time collecting or correcting basic coverage information at arrival.
Coverage problems surface after the workflow has already moved forward.
Front-desk teams need a way to focus on the cases that actually require intervention.
Conversations become harder when eligibility information is still unresolved.
CERTIFY Health helps teams collect insurance information through digital intake, run eligibility and benefits workflows where configured, identify updated coverage, and carry that context into check-in and payment readiness.
Patients can upload or scan insurance cards through supported channels.
Run configured coverage checks and expose status earlier to staff.
See which patients changed insurance information and focus review accordingly.
Use appointment flags and staff workflows to keep unresolved items visible.
Request missing information or send reminders through configured channels.
Connect coverage context to copay, balance, and other patient payment workflows where configured.
Patients review or update coverage details during intake.
Supported workflows allow insurance card capture.
Staff see coverage information earlier instead of waiting until downstream billing.
Flags, reports, and communication help teams focus on missing or unresolved items.
Configured payment workflows can happen before, during, or after the visit without becoming a separate process.
Contact-data accuracy improved from roughly 50% to 98%, giving teams a cleaner base for reminders, outreach, and follow-up.
Form completion rose from below 25% to nearly 90%, moving required information earlier and reducing paper-driven follow-up.
Completion reached 88% for new patients, 87% for returning patients, and 73% among patients age 75+, showing adoption across age groups.
Patients chose self-service check-in at scale, reducing dependence on staff-assisted intake while maintaining a clear path for people who still need help.
CERTIFY Health urgent care eligibility verification software connects registration, ID and insurance capture, eligibility context, check-in, communication, and payment readiness inside a fast-moving walk-in workflow.
Clinical triage, diagnosis, treatment decisions, and medical documentation stay in the clinical workflow. CERTIFY Health strengthens the administrative readiness layer so staff can capture coverage details, identify exceptions, and act on eligibility context without slowing the queue.
Eligibility has to fit a walk-in environment. The workflow cannot depend on a slow, separate process that stalls registration.
Clean, current card information gives staff a stronger starting point for coverage review.
Teams need to know which patients require attention while the rest of the queue keeps moving.
Coverage context is most useful when it supports earlier payment conversations rather than becoming post-visit billing cleanup.
Bring procedure volume, current pre-op forms, consent process, payer mix, eligibility timing, payment workflow, systems in use, and the handoffs that create same-day rework.
