Connect copays, recurring visit balances, reminders, Text-to-Pay, card-on-file, payment plans, and follow-up across the episode of care.
Give patients more ways to pay while giving PT billing and front-desk teams a clearer path for payment activity that should not depend on a single checkout conversation.
Autopay · zero chasing
Before Jordan reached the desk
Visit 5 copay · one tap
Collection opportunity is lost when the only payment moment is arrival or checkout.
Patients need a clear path to understand and act on ongoing responsibility.
Repeated calls and paper statements add workload to recurring care.
Front desk and billing teams lose context across visits, channels, and locations.
CERTIFY Health supports payment links, Text-to-Pay, online payments, card-on-file, payment plans, autopay, electronic statements, reminders, and in-office payment workflows where configured.
Collect configured patient responsibility through supported channels.
Send payment links by text for easier follow-up.
Save payment credentials through supported secure workflows.
Offer structured installment options where enabled.
Support configured automatic payment workflows for later balances.
Reduce dependence on paper and manual phone follow-up.
Connect payment readiness to the visit and the patient record where configured.
Patients can pay online, by text, on kiosk or tablet, or in-office depending on the workflow.
Support faster later payments and payment-plan enrollment where enabled.
Use reminders and electronic statements instead of restarting with a phone call.
Transaction and reconciliation reporting help teams see how payments are moving.
Connected payment workflows operated at enterprise scale, with the last six months alone representing 250,000 transactions and $60M in collections.
Patients paid through text message links, extending collections beyond the front desk and making follow-up easier to act on.
168 plans across 87 clinics created a structured path for balances that otherwise risked remaining unpaid; fewer than 5% saw cancellations, declines, or insufficient funds.
Digital dunning reduced dependence on paper follow-up; 79% of statements were also delivered electronically in the same high-volume environment.
CERTIFY Health physical therapy payment software connects recurring visit communication, eligibility context, payment prompts, Text-to-Pay, card-on-file, payment plans, autopay, statements, reminders, and payment activity around the therapy visit series.
The therapy billing engine, coding system, claims clearinghouse, plan-of-care platform, and clinical documentation system stay in their lane. CERTIFY Health strengthens the patient-facing payment workflow so copays, balances, payment plans, and follow-up are easier to manage across the episode of care.
Payment prompts should be available across the visit series, not only at arrival or checkout.
Text-to-Pay, online payments, card-on-file, payment plans, autopay, statements, and in-office options can support different circumstances where configured.
Reminders and follow-up are stronger when the patient can act directly instead of receiving another request to call the office.
Collections should sit alongside recurring appointments, intake, eligibility context, and patient communication rather than in a separate workflow.
Supported workflows include online pre-payment, kiosk, tablet, dashboard, and other configured options.
No. It supports patient payment workflows around existing billing and clinical systems.
Bring recurring-visit volume, copay and balance workflows, statement process, current payment channels, systems in use, and the points where staff manually chase balances.
