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Urgent care traffic is shifting. While walk-ins remain the majority of visits, a growing number of patients prefer to reserve a time before arriving. Clinics that offer online same-day booking capture patients who would otherwise choose a competitor with shorter perceived wait times. The challenge is managing both walk-in and scheduled patients in a unified queue without creating conflicts.
CERTIFY Health urgent care scheduling software lets patients book same-day and next-day visits online while integrating walk-in arrivals into the same patient flow. Scheduled patients and walk-in patients are managed in a unified queue with real-time wait time visibility for both staff and patients.
HIPAA Compliant
Same-Day Booking
Walk-In Queue Management
Real-Time Wait Times
Works With Your Existing EHR
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Patients book urgent care visits from your website or Google Business Profile. Same-day and next-day slots are available based on real-time clinic capacity.
Waitlist automation and synced check-in reduce gaps and keep your day flowing.
Active Queue Connected
Patients who book online receive a text link to complete check-in before arriving. Demographics, insurance, and consent are submitted from their phone. When they arrive, they skip the registration line entirely.
Yes. Same-day appointment slots are available based on real-time clinic capacity. Patients see available times and book immediately.
Both are managed in a unified queue. Walk-in patients register at arrival. Scheduled patients have a reserved time. The queue balances both to minimize wait times.
Yes. Real-time wait times are calculated and can be displayed on your website and Google Business Profile.
CERTIFY Health unifies Patient Experience, Practice Management, and Revenue Cycle Management – powered by FHIR/HL7 interoperability.
