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Dental practices depend on full schedules to meet production targets. When patients cannot book online, cancellations go unfilled, and operatory time sits empty, the financial impact compounds across every provider and hygienist in the practice. A single unfilled hygiene slot per day per hygienist can cost a practice over $50,000 annually in lost production.
CERTIFY Health dental scheduling software connects patients to your operatory calendar 24 hours a day, 7 days a week. Patients book hygiene cleanings, new patient exams, consults, and procedures online through your website or a direct text link. Rules-based scheduling matches patients to the right provider, operatory, and appointment type. When a cancellation opens a slot, the ASAP Waitlist fills it automatically.
HIPAA Compliant
ASAP Waitlist Built In
24/7 Online Booking
New patients searching online expect to book immediately. If your practice requires a phone call to schedule, a percentage of prospective patients will book with a competitor who offers online booking instead.
Hygiene appointments are the highest-volume, most predictable revenue source for dental practices. When a patient cancels a cleaning without notice, the hygienist's chair sits empty. Manual phone calls to fill that slot rarely succeed in the time available.
Multi-provider dental practices must coordinate operatory availability with provider schedules, assistant assignments, and equipment needs. Manual scheduling creates conflicts that disrupt patient flow and reduce the number of procedures completed per day.
Patients who leave the office without their next hygiene appointment booked are significantly less likely to return on schedule. Every patient who slips past their 6-month recall window represents lost production.
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Patients book hygiene cleanings, new patient exams, emergency visits, and specialty procedures from your website or a direct link sent via text or email.
Scheduling Rules Engine
Appointments booked online appear immediately in your dental EHR calendar. Changes in the EHR reflect in the patient-facing interface in real time. No double entry. No calendar sync delays.
Standardize scheduling rules across all locations while allowing per-site and per-provider customization. Centralized reporting shows booking volume, cancellation rates, ASAP Waitlist fill rates, and recall performance across the portfolio.
See how CERTIFY Health dental scheduling software keeps operatories productive with 24/7 online booking and automated cancellation backfill.
Yes. You control which appointment types are available for online booking. Routine cleanings and exams can be open for self-service while complex procedures remain phone-only.
Yes. CERTIFY Health integrates bidirectionally with Dentrix. Appointments booked online appear in the Dentrix calendar immediately.
When a hygiene cancellation opens a slot, the system texts patients on the ASAP list who wanted an earlier time. The first to respond gets the appointment. No staff involvement.
Yes. Family scheduling allows parents to book sequential appointments for multiple children in a single session.
CERTIFY Health unifies Patient Experience, Practice Management, and Revenue Cycle Management – powered by FHIR/HL7 interoperability.
