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Urgent care patients choose where to go based on speed. When check-in takes 10 to 15 minutes because every walk-in must register from scratch at the front desk, wait times climb, patients leave without being seen (LWBS), and negative reviews follow. Every minute in the check-in process directly adds to the wait time that patients see and remember.
CERTIFY Health urgent care check-in software moves registration to the patient’s phone or a self-service kiosk. Walk-in patients complete demographics, insurance capture, consent signatures, and co-pay payment in under 3 minutes. Patients who check in from their phone before arriving skip the lobby queue entirely. Your front desk manages patient flow instead of data entry.
HIPAA Compliant
Under 3-Minute Check-In
Mobile and Kiosk Options
FaceCheck Biometric ID
Real-Time Insurance Verification
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Patients check in from their phone before driving to your clinic. Demographics, insurance card photos, consent forms, and medical history are submitted before arrival.
FaceCheck for Returning Patients
One-time setup
Auto rebooking prompts
No manual lookup
For repeat visitors
See how CERTIFY Health reduces check-in to under 3 minutes for walk-in and scheduled patients.
Yes. CERTIFY Health handles both walk-in and scheduled patient check-in in a unified workflow. Walk-in patients register through mobile or kiosk without a prior appointment.
Yes. CERTIFY Health integrates with eClinicalWorks and other EHR systems commonly used by urgent care centers. Registration data flows directly into the patient record.
CERTIFY Health unifies Patient Experience, Practice Management, and Revenue Cycle Management – powered by FHIR/HL7 interoperability.
