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Relatient, now operating as part of the Dash platform, and CERTIFY Health both support healthcare organizations with patient communication, scheduling, and engagement workflows. Relatient has traditionally been strongest in communication-centric workflows such as appointment reminders, recall campaigns, and outbound patient messaging. CERTIFY Health approaches patient engagement as part of a broader outpatient workflow platform that connects scheduling, intake, check-in, eligibility verification, communication, payments, and revenue operations within a unified system.
For practices evaluating Relatient alternatives, the decision often comes down to whether communication is the primary operational focus or whether the organization needs coordination across the broader patient and revenue lifecycle.
Relatient is primarily recognized as a patient communication platform focused on reminders, recall campaigns, patient messaging, and centralized communication management across healthcare organizations. Its Dash platform expands into scheduling and AI voice capabilities for patient call handling.
CERTIFY Health is a unified outpatient workflow platform designed for ambulatory practices and ASCs. The platform connects scheduling, intake, eligibility verification, communication, check-in, payments, and revenue workflows while integrating with existing EHR and EMR systems.
Understand how each platform serves your outpatient or ambulatory workflow.
Patient communication and recall workflows
Unified outpatient workflow platform
Dash scheduling for multi-location clinics
Rules-based scheduling with automated waitlist workflows
Reminders, recall, broadcast messaging, AI voice
Reminders, recall, two-way texting, broadcast messaging
Dash AI voice for inbound and outbound patient calls
Not positioned around AI voice workflows
Available but not primary platform focus
Integrated intake, insurance capture, consent, and EHR-connected workflows
Standard digital check-in workflows
Kiosk, mobile, tablet, and web-based workflows
Standard identity verification
Multi-modal identity workflows including biometric-enabled verification
Available
Batch and real-time eligibility integrated into operational workflows
Available
Text-to-Pay, POS, kiosk, online portal, and payment workflows through CERTIFY Pay
Limited
Dental workflows including Dentrix and Eaglesoft integrations
HIPAA
HIPAA, HITRUST r2, SOC 2 Type II, PCI DSS
SHOWS STRONG ADOPTIONThis section outlines areas where Relatient demonstrates established strengths based on market presence and product focus.
Relatient was originally built as a patient communication platform. Appointment reminders, recall campaigns, and broadcast messaging remain foundational capabilities and reflect years of focus in communication-centric workflows.
The Dash AI voice product supports inbound and outbound patient calls using conversational voice workflows. For organizations managing high call volumes, this can help reduce front-desk phone burden and automate routine patient interactions.
Relatient’s platform is structured for organizations managing communication across multiple practice locations. This can support centralized outreach, reminder management, and communication consistency across sites.
SHOWS STRONG ADOPTION
SHOWS STRONG ADOPTIONThis section outlines areas where CERTIFY Health reflects a different approach in platform design and workflow coverage.
CERTIFY Health connects scheduling, intake, eligibility verification, communication, and payment workflows within a single operational layer. This reflects how ambulatory practices and ASCs coordinate across front desk, clinical, and billing teams rather than optimizing communication in isolation.
CERTIFY Health approaches communication as part of broader patient workflow coordination rather than a standalone engagement layer. Reminder workflows, recall messaging, and patient outreach are connected directly to scheduling, intake, payments, and follow-up operations. Large deployments have supported over 1.4 million patient messages within a single month while maintaining strong engagement rates across digital communication channels.
CERTIFY Health supports communication across text, portal, scheduling, intake, and payment workflows. This allows practices to engage patients before, during, and after visits rather than limiting communication to reminders alone.
CERTIFY Health supports kiosk, mobile, tablet, and pre-visit intake workflows, allowing patients to complete registration before arrival or across multiple touchpoints. This reduces dependency on front-desk processing at check-in and distributes administrative effort earlier in the patient journey. Pre-registration completion rates have exceeded 85% across deployed environments, including strong participation among older patient demographics.
By shifting intake upstream through pre-registration and digital forms, CERTIFY Health reduces manual work required during visits. Form completion rates have increased from below 25% to nearly 90% in deployed environments, while patient contact data accuracy improved substantially, reducing manual correction and rework during registration workflows.
CERTIFY Health integrates eligibility verification into scheduling, intake, and pre-registration workflows. This allows practices to identify coverage issues earlier in the patient journey rather than resolving them during patient arrival or billing follow-up.
CERTIFY Health supports payment collection across multiple channels including Text-to-Pay, patient portals, kiosk payments, POS terminals, auto-pay, and digital follow-up workflows. In large deployments, these workflows have supported over $125 million in annual collections while extending payment capture beyond the initial visit interaction.
CERTIFY Health enables ongoing payment workflows after the patient encounter through text-based payments, automated reminders, payment plans, and digital dunning workflows. These capabilities have supported over few millions in payments collected through text-based workflows while significantly reducing dependency on paper statements and manual collection outreach.
CERTIFY Health supports patient-driven scheduling workflows and automated waitlist management. Automated backfill and ASAP scheduling workflows have generated thousands of recovered appointments in deployed environments without requiring additional front-desk coordination.
CERTIFY Health supports outpatient specialties including dental, urgent care, therapy-based practices, dermatology, behavioral health, and vision care. Dental workflows include integrations with systems such as Dentrix and Eaglesoft along with CDT-specific insurance verification, recall management, and specialty scheduling workflows.
CERTIFY Health is designed to integrate with a broad ecosystem of EHR and EMR systems across ambulatory and multi-specialty environments without requiring system replacement.
CERTIFY Health includes identity verification as part of intake and check-in workflows, with support for multiple methods including biometric-enabled verification through FaceCheck. These capabilities are designed to improve data accuracy and reduce identity-related registration errors.
CERTIFY Health supports additional compliance frameworks including HITRUST r2, SOC 2 Type II, and PCI DSS in addition to HIPAA, which may be relevant for organizations with broader regulatory or payment security requirements.
Relatient may be a suitable option for specialty practices that prioritize communication-first workflows such as appointment reminders, recall management, broadcast messaging, and AI-assisted phone interactions. It may also align with multi-location practices seeking centralized communication management across sites.
CERTIFY Health may be a suitable option for practices that need coordination across scheduling, intake, eligibility, communication, and payments. It may also align with multi-specialty groups, dental practices, and organizations that require flexibility in payment collection, broader integration coverage, or extended compliance frameworks.
Understand how our platform onboarding, capabilities, and system alignment works.
Yes. CERTIFY Health supports onboarding from existing communication and engagement platforms, including workflow configuration, integration setup, reminder migration, and staff training.
CERTIFY Health does not currently position itself as an AI voice platform. Its communication workflows are primarily centered around text-based engagement, scheduling coordination, intake automation, and payment communication prioritizing compliance and security.
CERTIFY Health may be considered by organizations looking for broader workflow coordination beyond communication alone, particularly when scheduling, intake, payments, and operational efficiency are part of the evaluation process.
Request a demo tailored to your specialty, operational workflows, and patient engagement goals. See how simple workflows can be when everything is connected within a single outpatient platform.
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