One Connected Workflow to Run Your Ambulatory Surgery Center

CERTIFY Health helps ASCs simplify pre-op intake, check-in, eligibility review, consent capture, patient communication, and payments without replacing the surgical EHR or practice management system already in place.

Patients can complete key intake steps before surgery day, while staff get earlier visibility into readiness, coverage, documentation, and payment workflows.

ASC Operational Bottlenecks That Slow Readiness, Staff Work, and Collections

Ambulatory surgery centers manage high-volume patient workflows through tight timelines. When intake, eligibility, consent, check-in, communication, and payments depend on manual coordination, staff spend more time filling gaps and less time preparing patients for the next step in care.

Digital intake, reminders, two-way messaging, and optional FaceCheck identity verification help patients complete key administrative steps before or during arrival. Staff can review completed information earlier instead of collecting everything at the front desk.

CERTIFY Health Connects the Administrative Workflow Around Your ASC

Patient Journey Support

Scheduling and Backfill Support

Pre-Visit Readiness

Payment and Collection Workflows

Supports

Text-to-Pay

Autopay

Merchant services

Waitlist

Reminders

Insurance checks

Why ASC Teams Choose CERTIFY Health

Most platforms solve one slice. CERTIFY Health connects the entire workflow so performance improves across scheduling, staff workload, and revenue.

Works with your existing clinical systems

CERTIFY Health integrates with EHR, EMR, and practice management systems to support patient-facing and administrative workflows around your existing clinical environment. Clinical charting, operative notes, anesthesia documentation, and surgical case records remain in the systems built to manage them. CERTIFY Health adds the intake, check-in, communication, eligibility, and payment workflow layer around those systems.

One connected administrative workflow

Connect scheduling support, intake, communication, eligibility, check-in, and payment workflows in one administrative layer. This reduces the need for disconnected point tools while keeping the clinical record inside the EHR or surgical system.

Security and compliance built into the workflow

CERTIFY Health supports HIPAA, HITRUST r2, SOC 2 Type II, and PCI DSS aligned workflows. Intake, identity verification, consent capture, communication, and payment activity are designed with security, auditability, and compliance visibility in mind.

Configurable for your ASC

Single-specialty ASCs, multi-specialty centers, and health system outpatient surgery departments each have different workflows. CERTIFY Health configures scheduling rules, intake forms, consent packets, and payment logic to match how your specific center operates.

Designed for faster administrative readiness

ASCs operate on compressed timelines. CERTIFY Health helps move administrative work earlier in the workflow through pre-visit intake, eligibility checks, digital consent packets, reminders, and mobile or kiosk check-in. This gives staff more visibility before arrival and reduces the amount of manual work required during check-in.

What Changes When the Administrative Workflow Is Connected

What changes when the administrative workflow is connected

Faster case starts

When patients arrive with intake complete, insurance verified, consent signed, and co-pay collected, the time between arrival and OR is measured in preparation quality, not paperwork delay. Cases start on time. The surgical schedule stays on track. OR utilization improves.

Stronger collections

When patient responsibility is estimated before the procedure and collected at check-in or via Text-to-Pay after insurance processes, ASCs close the gap between charges and collections. Payment happens at natural patient interaction points, not as a statement sent weeks later.

Fewer claim denials

Real-time insurance verification and prior authorization tracking catch coverage issues before the case proceeds. Accurate patient demographics collected digitally reduce billing errors. FaceCheck biometric identification prevents patient-insurance mismatches. The most preventable denial categories are addressed at the front end.

Reduced front desk workload

Digital pre-op intake, kiosk check-in, automated reminders, and Text-to-Pay each remove a category of manual work. Staff shift from data entry and phone calls to surgical coordination, patient support, and case preparation. 

ASC Use Cases CERTIFY Health Supports

Whether you are running a single-specialty orthopedic surgery center or a multi-specialty ASC affiliated with a health system, CERTIFY Health adapts to your surgical workflow.

Frequently asked questions

Does CERTIFY Health replace our surgical EHR?

No. CERTIFY Health works alongside your existing surgical EHR, EMR, or practice management system. Operative notes, anesthesia records, clinical documentation, and surgical case records stay in the systems designed to manage them. CERTIFY Health supports the administrative layer around the visit, including intake, check-in, eligibility, communication, consent capture, and patient payment workflows.

Yes. CERTIFY Health can send patients a text or email link to complete pre-visit intake, demographic updates, medication information, allergy details, consent forms, insurance information, and photo ID capture from their phone. Staff can review submitted information before the patient arrives. Clinical reconciliation remains part of the ASC’s clinical workflow.

CERTIFY Health supports insurance eligibility checks and coverage visibility before the visit. If prior authorization tracking is handled in your existing EHR, payer portal, clearinghouse, or authorization workflow, CERTIFY Health can support the front-end readiness process around that information, depending on configuration.

Implementation timelines depend on the number of locations, selected modules, integration requirements, form and consent configuration, payment setup, and staff training needs. Single-site and multi-location ASC deployments are typically planned in phases based on workflow complexity.

Yes. CERTIFY Health can send patients a text or email link to complete pre-visit intake, demographic updates, medication information, allergy details, consent forms, insurance information, and photo ID capture from their phone. Staff can review submitted information before the patient arrives. Clinical reconciliation remains part of the ASC’s clinical workflow.

FaceCheck can support identity verification during intake or check-in when enabled. It adds an additional identity verification layer to the patient arrival workflow, helping staff confirm that the patient record and check-in process align before the visit moves forward. Surgical safety checks remain part of the ASC’s clinical workflow.

Yes. CERTIFY Health can support consistent intake, check-in, communication, eligibility, and payment workflows for patients coming from multiple referral sources. Referral source visibility and reporting depend on how the ASC captures and integrates referral information.

Pricing depends on case volume, number of ORs, and modules selected. CERTIFY Health offers flexible plans designed for surgery centers of all sizes.

View pricing

Ready to Run Your ASC on One Connected Workflow?

See how CERTIFY Health helps ambulatory surgery centers reduce pre-op bottlenecks, verify insurance before case day, collect patient payments faster, and keep your OR schedule running at full capacity, all without replacing your surgical EHR.

Download: Kiosk & Mobile Check-In Readiness Checklist

Download: Patient Identity & Check-In Risk Checklist

Download: Medical Practice Software Evaluation Checklist

Download: EHR Integration Readiness Checklist

Download: Patient Communication Workflow Audit

Download: Eligibility & Denial Prevention Checklist

Download: Digital Intake & Pre-Visit Readiness Checklist

Download: Revenue Leakage & Patient Payment Workflow Audit

Download: No-Show & Waitlist Recovery Checklist

Download the Free Checklist

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Eliminate Check-In Delays | Prevent Claim Denials | Simplify Patient Workflows