CERTIFY Health connects insurance capture, eligibility context, patient communication,payment prompts, and flexible payment options so financial questions surface earlier.
Balance $220 · secure link
Paid before arrival
Plan active · benefits on file
ASC financial friction is rarely a single checkout problem. It starts when insurance information is incomplete, eligibility is reviewed too late, patient responsibility is unclear, or staff have to chase payment through disconnected channels.
Cards on file quietly expire or change payers between visits and no one finds out until the claim bounces.
Coverage checks run late, so plan changes and inactive policies show up when options are fewest.
The first real talk about what's owed happens at the desk, minutes before the procedure.
During a busy morning, outstanding amounts slip past the desk and roll into post-visit cleanup.
The same payment conversation happens again and again by phone, one patient at a time.
Collections live in one system while intake, communication, and visit readiness live in others.
CERTIFY Health moves the administrative work forward. Patients can complete required intake steps before arrival, while staff can see what is complete, what changed, and what still needs attention.
Capture insurance information during digital intake and pre-registration.
Use eligibility and benefits workflows where payer data is available and configured.
Present configured balances, copays, payment amounts, or responsibility prompts at appropriate points in the workflow.
Send payment links, Text-to-Pay messages, reminders, and electronic statements.
Support card-on-file, payment plans, autopay, online payments, in-office payments, and other enabled CERTIFY Pay workflows.
Give staff visibility into payment activity, reminders, plans, and transaction status through connected reporting and dashboards where configured.
Action straight from the patient's phone, reminder to receipt in one tap.
Self-service payment options through the web and patient portal where enabled.
Collection at the desk and kiosk-assisted prompts where configured.
Future balances handled automatically where enabled, no repeat card entry.
Structured options for patients who need them, tracked in the same workflow.
Digital statements and notices that reduce reliance on paper mail.
Operational visibility across the whole payment workflow. Every transaction, plan, and reminder in one place for the team.
Anonymized outcomes from a large multi-site deployment show what connected payment communication and collection workflows can support at scale.
The platform supported more than $100 million in patient payments over the year, averaging about $11 million per month across the large-scale deployment.
More than $1 million was collected through SMS payment links, giving patients a direct path from reminder to action on their phone.
Across 168 payment plans in 87 clinics over six months, the workflow collected $110,000. Fewer than 5% of plans experienced cancellation, decline, or insufficient funds.
More than 14,000 final collection notices were processed digitally. In the same deployment, 79% of statements were sent electronically, sharply reducing paper dependence.
CERTIFY Health ASC payment readiness software connects insurance capture, eligibility context, patient responsibility prompts, Text-to-Pay, card-on-file, payment plans, autopay, statements, reminders, and transaction visibility into the patient-facing workflow before and after the procedure.
The surgical EHR, coding platform, claims engine, payer contract system, OR system, and billing system stay in their lane. CERTIFY Health strengthens the patient-facing payment workflow around those systems so missing insurance details, unclear balances, and unresolved payment conversations surface early enough for staff to act.
Yes, depending on configuration and the amounts available in the workflow. CERTIFY Health can support payment links, Text-to-Pay, online payments, in-office payments, card-on-file, payment plans, autopay, and electronic statements where enabled.
CERTIFY Health should not be positioned as a standalone surgical estimation engine. Where patient responsibility amounts or estimates are supplied through connected systems and approved configurations, the workflow can support presenting and collecting those amounts.
Insurance capture and eligibility visibility can help staff identify coverage questions earlier. That gives the team more time to act before the issue becomes a day-of payment conversation or post-visit cleanup.
See how CERTIFY Health can connect ASC intake, eligibility context, patient communication, payment prompts, and flexible payment options around the systems you already use.
