Connect pre-procedure intake, consent, insurance capture, eligibility, patient communication, check-in, and payment readiness around the surgical systems already in place.
Give ASC administrators, operations leaders, and revenue teams a clearer view of what is complete, what is missing, and where staff need to intervene before procedure day.
Card on file · no day-of surprise
4 days before the procedure
Day −3 · benefits reviewed
Staff reconstruct readiness across forms, calls, portals, and spreadsheets.
Missing signatures create avoidable interruptions before the patient can move forward.
Eligibility and insurance issues are harder to address when the procedure clock is already running.
Intake, reminders, and payment communication do not always move together.
The front desk becomes the last line of defense for problems that should have been visible earlier.
Patient responsibility is handled as a billing issue instead of part of the pre-procedure journey.
CERTIFY Health connects patient-led scheduling, recurring appointments, digital intake, eConsent, insurance capture, eligibility, reminders, two-way messaging, multi-channel check-in, and patient payments around existing systems.
Support patient-led access and repeat-visit patterns where configured.
Collect forms, demographics, consent, ID, and insurance before arrival.
Review coverage earlier where configured.
Use reminders, two-way messaging, intake nudges, and follow-up through configured workflows.
Support mobile, web, kiosk, tablet, QR/contactless, and staff-assisted paths.
Connect payment links, Text-to-Pay, card-on-file, payment plans, statements, and in-office collection where configured.
Patients receive a secure path to complete required steps before arrival.
Required information moves into one configured workflow.
Eligibility and status visibility help teams focus on unresolved cases.
Patients are prompted to finish incomplete tasks before procedure day.
Remaining items can move through supported on-site channels.
Configured payment workflows can happen before, during, or after the visit without becoming a separate process.
Outcomes from a high-volume, multi-location outpatient deployment. The metrics below show how connected workflows performed at scale; results reflect a specific deployment and are not a guarantee of future performance.
Completion reached 88% for new patients, 87% for returning patients, and 73% among patients age 75+, showing adoption across age groups.
Form completion rose from below 25% to nearly 90%, moving required information earlier and reducing paper-driven follow-up.
Contact-data accuracy improved from roughly 50% to 98%, giving teams a cleaner base for reminders, outreach, and follow-up.
Patients chose self-service check-in at scale, reducing dependence on staff-assisted intake while maintaining a clear path for people who still need help.
CERTIFY Health ASC patient access software connects scheduling, digital intake, pre-registration, consent, ID and insurance capture, eligibility context, reminders, check-in, communication, and payment readiness into the workflow around same-day procedures.
The surgical EHR, OR block management, clinical charting, procedure documentation, and surgical scheduling systems stay in their lane. CERTIFY Health strengthens the patient-facing access layer so patient readiness, staff visibility, and payment responsibility are easier to control before arrival.
Bring intake, consent, insurance capture, eligibility review, patient communication, and payment readiness forward so unresolved work is visible before the patient arrives.
Let completed work stay completed. Use mobile, web, kiosk, tablet, QR/contactless, or staff-assisted channels for the remaining steps instead of restarting the process at the desk.
Surface insurance and payment readiness earlier so revenue teams are not left to reconstruct avoidable front-end gaps after the procedure.
Keep surgical, clinical, and core operational systems in place while CERTIFY Health coordinates the patient-facing workflow around them.
Bring procedure volume, current pre-op forms, consent process, payer mix, eligibility timing, payment workflow, systems in use, and the handoffs that create same-day rework.
