Bring eligibility, patient responsibility, payment communication, and collection workflows closer to the visit instead of leaving every issue for billing to clean up later.
Collected at booking
5 days before the visit
$180 balance · secure link
Dermatology mixes insurance-based care, cosmetic services, procedures, follow-ups, and patient-pay responsibility. When intake, coverage, communication, and payments are fragmented, the billing team inherits problems it did not create.
Missing or stale insurance information creates avoidable rework and weakens payment readiness.
Different financial paths are hard to manage when every visit is treated the same.
Phone calls and paper statements make collections slower and harder to scale.
Payment activity, reminders, and patient responses are difficult to coordinate across disconnected tools.
CERTIFY Health helps teams move from intake and insurance capture into eligibility context, payment prompts, Text-to-Pay, card-on-file, payment plans, electronic statements, and in-office collections where configured.
Capture insurance information and review eligibility earlier where configured.
Give on-site patients a self-service path when pre-registration is incomplete.
Send payment links by text for faster, more convenient follow-up.
Support configured payment workflows for recurring or later balances.
Offer structured installment options where enabled.
Support electronic statements and payment reporting across configured locations and sources.
Digital intake reduces the need for billing teams to chase basic information later.
Eligibility context can help staff identify issues while the visit is still ahead.
Patients can pay through web, text, kiosk, tablet, or in-office workflows where configured.
Payment reminders, electronic statements, card-on-file, and payment plans extend the collection path.
Reporting and transaction history help teams see how patients are moving through the payment workflow.
Outcomes from a high-volume, multi-location outpatient deployment. The metrics below show how connected workflows performed at scale; results reflect a specific deployment and are not a guarantee of future performance.
Completion reached 88% for new patients, 87% for returning patients, and 73% among patients age 75+, showing adoption across age groups.
Patients paid through text message links, extending collections beyond the front desk and making follow-up easier to act on.
168 plans across 87 clinics created a structured path for balances that otherwise risked remaining unpaid; fewer than 5% saw cancellations, declines, or insufficient funds.
Digital dunning reduced dependence on paper follow-up; 79% of statements were also delivered electronically in the same high-volume environment.
CERTIFY Health dermatology billing software connects insurance capture, eligibility context, patient communication, payment prompts, Text-to-Pay, card-on-file, payment plans, statements, reminders, and transaction visibility to the patient journey around the visit.
The EHR, coding engine, claims clearinghouse, denial-management platform, and payer contract system stay in the billing and clinical stack. CERTIFY Health strengthens the front-end revenue workflow so coverage issues, patient responsibility, and payment activity are visible earlier.
Medical visits are easier to prepare when insurance information and eligibility context are visible early enough for staff to act.
Payment links, Text-to-Pay, card-on-file, payment plans, reminders, and digital statements create more than one path to collect.
The revenue path should reflect whether the visit is insurance-based, patient-pay, or a mix of both.
Collections are stronger when communication, intake, eligibility, and payment workflows do not sit in separate systems.
Bring payer mix, medical versus cosmetic workflows, current payment channels, statement process, balance volume, systems in use, and the points where staff manually re-enter or chase information.
