CERTIFY Health supports the patient-facing and front-end revenue work around your existing EHR and billing systems. It does not replace therapy documentation, coding, or claims management.
Paper mail, mostly retired
Before Session 1, not after 12
Autopay, arranged quietly
Recurring visits, payer rules, changing patient responsibility, session-related coverage questions, and privacy-sensitive communication create a revenue cycle that depends heavily on clean front-end execution.
Waiting-room intake can rush information patients should have time to review carefully.
Recurring care creates repeated documentation and follow-up needs.
Insurance updates surface after staff have already planned the visit.
Teams re-check the same information and rebuild reminders across a series of appointments.
Review coverage earlier where configured and keep staff focused on exceptions.
Collect required information before billing has to chase it.
Give patients a clear digital path to pay.
Support configured workflows for ongoing or later patient responsibility.
Offer structured installment options where enabled.
Extend payment follow-up beyond phone calls and paper mail.
Collect patient, insurance, and consent information before it becomes a billing cleanup task.
Use eligibility workflows where configured to surface issues sooner.
Use payment prompts and digital communication around the patient workflow.
Support online, text, card-on-file, plans, autopay, and in-office options where configured.
Electronic statements, reminders, and reporting keep payment activity visible.
Connected payment workflows operated at enterprise scale, with the last six months alone representing 250,000 transactions and $60M in collections.
Patients paid through text message links, extending collections beyond the front desk and making follow-up easier to act on.
168 plans across 87 clinics created a structured path for balances that otherwise risked remaining unpaid; fewer than 5% saw cancellations, declines, or insufficient funds.
Digital dunning reduced dependence on paper follow-up; 79% of statements were also delivered electronically in the same high-volume environment.
CERTIFY Health behavioral health billing software connects eligibility context, patient communication, payment reminders, Text-to-Pay, card-on-file, payment plans, autopay, statements, and transaction visibility around recurring behavioral health visits.
Therapy documentation, clinical assessment scoring, time-based coding, claim submission, denial management, and clinical billing rules stay in the billing and clinical systems built for them. CERTIFY Health strengthens the patient-facing revenue workflow so coverage questions, recurring balances, and payment conversations can surface earlier and with more control.
Eligibility context is more useful when teams can act before another session is already underway.
Payment conversations should not depend on one uncomfortable call or a bill sent long after the visit.
Text-to-Pay, card-on-file, payment plans, autopay, reminders, and digital statements can support different patient circumstances where configured.
Revenue communication should stay controlled and appropriate for privacy-sensitive, recurring behavioral health workflows.
