NORTH AMERICAN DENTAL GROUP + CERTIFY HEALTH
One Year of Improving the Patient Experience & Practice Performance at Scale
Across more than 250 practice locations, North American Dental Group (NADG) is using CERTIFY to ease the patient journey, reduce administrative burden and create greater capacity for practice teams.
Celebrating One Year of Measurable Impact
Across 250+ practices, NADG & CERTIFY are delivering measurable gains in patient experience, staff capacity & practice performance.
A Better Patient Experience
Higher NPS alongside strong self-service adoption
NADG has made key steps in the patient journey, making it faster and more convenient while maintaining a strong patient experience. Since implementing CERTIFY, NADG has increased NPS while achieving more than 80% self-service check-in adoption across its practices.
More Capacity. Greater Impact.
Creating more time for higher-value work.
NADG reduced repetitive administrative work across its practices, returning staff capacity for higher-value, higher-yield activities including collections, re-appointments and care acceptance. The impact extends across practice operations, financial performance and technology management.
“It’s to take routine, lower-value tasks off their plate so they can focus on the high-value, high-yield activities where they can make a greater impact.”
Paul Reda
CEO, NADG
“We’ve continued to identify new ways to support our teams, our patients and our providers, and CERTIFY has become an extension of our team as we continue to build on what we’ve accomplished together.”
Armanda Lester
SVP, of Operations, NADG
Technology That Creates More Capacity for People
NADG’s first year with CERTIFY demonstrates the impact of applying technology at enterprise scale: improving the patient experience, reducing administrative burden and creating greater capacity for higher-value work. As the partnership continues, NADG and CERTIFY are building on these results to drive greater value across the enterprise.
NORTH AMERICAN DENTAL GROUP + CERTIFY HEALTH
One Year of Improving the Patient Experience & Practice Performance at Scale
Across more than 250 practice locations, North Americna Dental Group (NADG) is using CERTIFY to ease the patient journey, reduce administrative burden and create greater capacity for practice teams.
Celebrating One Year of Measurable Impact
Across 250+ practices, NADG & CERTIFY are delivering measurable gains in patient experience, staff capacity & practice performance.
A Better Patient Experience
Higher NPS alongside strong self-service adoption
NADG has made key steps in the patient journey faster and more convenient while maintaining a strong patient experience. Since implementing CERTIFY, NADG has increased NPS while achieving more than 80% self-service check-in adoption across its practices.
More Capacity. Greater Impact.
Creating more time for higher-value work.
NADG reduced repetitive administrative work across its practices, returning staff capacity for higher-value, higher-yield activities including collections, re-appointments and care acceptance. The impact extends across practice operations, financial performance and technology management.
Technology That Creates More Capacity for Patient-Facing Teams
NADG’s first year with CERTIFY demonstrates the impact of applying technology at enterprise scale: improving the patient experience, reducing administrative burden and creating greater capacity for higher-value work. As the partnership continues, NADG and CERTIFY are building on these results to drive greater value across the enterprise.
