How to Transform Patient Check-In
with Self-Service Kiosks
A seamless check-in experience that benefits patients, staff & the practice.
Self-service kiosks streamline check-in, registration, forms, insurance capture, eligibility verification, and payments, creating a faster, more intuitive arrival experience for every patient. By reducing front-desk workload and standardizing intake across every location, practices improve operational efficiency while giving staff more time to focus on delivering exceptional care.
Benefits of Kiosk Deployment
80%+
Patient kiosk adoption across enterprise practices.
90%
New patients complete pre-registration before arrival.
30+ Hours
Staff time saved per practice each month.
2× Faster
Collection of prior patient balances at check-in.
98%
Patient contact information accuracy.
Reduce the Work Behind Patient Check-In
A complete check-in solution that brings registration, forms, ID and insurance capture, eligibility and payments into one streamlined experience. Faster for patients, less manual work for staff and a more efficient process for the practice.
Patient Check-In
Faster Patient Arrivals. Move routine arrival steps to self-service, from QR code check-in and appointment confirmation to arrival notifications, reducing front-desk workload while keeping staff informed.
Digitized Forms & Consents
Less Manual Paperwork. Collect forms, medical history, questionnaires and signatures digitally, reducing paperwork and manual data entry.
ID & Insurance Capture
More Accurate Information. Capture ID and insurance information during check-in, helping keep patient records accurate and reducing the work required from staff.
Payments & Balance Collection
More Consistent Collections. Collect co-pays and outstanding balances during check-in, creating a consistent collection process without adding another task for the front desk.
Self-Service Can Do More for Your Practice
Self-service check-in solves an immediate front-desk challenge. But its greater value comes from connecting patient arrival to the workflows that surround it, creating a foundation for broader automation, standardization and operational improvement across the enterprise.
Standardize Patient Intake
Create a consistent arrival and intake process across every practice.
Automate Administrative Work
Move repetitive tasks from staff-driven processes to standardized digital workflows.
Connect More of the Patient Journey
Extend beyond check-in to scheduling, communications, payments and other administrative workflows.
Create More Staff Capacity
Reduce the manual work that consumes front-desk time and redirect teams toward higher-value activities.
Build Toward Enterprise Operations
Use the kiosk as an entry point to a connected platform that can standardize workflows and improve performance across every location.
Built for Seamless Integrations with Your Systems
CERTIFY Health’s check in kiosk doesn’t just connect with EHRs and PMS; it offers real-time, bi-directional syncing, which means cleaner data, fewer errors, and a seamless experience for both patients and providers.
Use Case: How NADG Is Scaling
Self-Service Across 250+ Practices
Across more than 250 practices and 1.5 million patient appointments, The North American Dental Group (NADG) has made self-service check-in a core part of its operating model. With more than 80% patient adoption, NADG has increased NPS, created approximately 60 hours of staff capacity per practice each week and doubled the speed of prior-balance collection.
